Managing Users

In the User Management page you can view the following information about users:

• User status – Status of the user such as Active, Suspended, Deleted, and Locked.
• User first name and last name
• Username
• Mobile
• Email
• Last Seen – Date on which the user last accessed the Enterprise Number Capture app.
• Registration date – Date on which the user was registered to the Enterprise Number Capture app.
• Network
• Network Status
• Service Level
• Messaging App – The Enterprise Number Capture application version.
• User balance – Shows a detailed usage report for the user. USAGE OF WHAT?

You can also search for users using the search field. You can perform the following operations on a user:

• Activate – Activate a user when the user is inactive.
• Suspend – Change the user status to a hold state. The user with the Suspend status will not be able to use the Enterprise Number Capture app.
• Delete – Delete the user from the system. A deleted user cannot be restored.
• Invite – Send an SMS to the user with the link to download the Enterprise Number Capture app.
• Remote Lock & Wipe Delete – Delete all messages of the user from the Enterprise Number Capture app. Use this option when a user misplaces their phone or leaves the organization. Execute this operation before deleting any user from the system.
• Reset PIN – Reset the PIN for the Enterprise Number Capture app on the user’s mobile phone. Execute this operation when a user forgets their PIN code.